Enterprise Monitoring Service
See the health of every critical service before disruption becomes a business problem
Monitor Enterprise Services and Business Applications from one controlled operational view, helping administrators and operators detect availability problems, understand service condition, and respond with confidence.
Global ComputersDigital Transformation Portfolio
AUTHAuthenticationAISApplication IDEMPSEmployeesNOTFNotificationsPMTPaymentsGOVINTGovernment IntegrationUSPUser SupportMONMonitoringDSOPDSOPGSAPGSAPThe business challenge
Why operational visibility must be shared
Digital services increasingly depend on several connected applications and Enterprise Services. A Business Application may appear available while an authentication, payment, notification, integration, or database dependency is already failing.
When every team monitors its application separately, the organization receives fragmented information. Problems may become visible only after users report them, and technical teams lose valuable time identifying the affected dependency.
Platform purpose
One governed view of operational health
The Enterprise Monitoring Service provides one governed view of the operational health of registered Enterprise Services and Business Applications.
Administrators onboard applications and approved health endpoints. Authorized operators view current availability, examine monitoring results, identify failures, and review historical operational information through one bilingual application.
Architectural responsibility
One clear and governed role
Perform scheduled health checks
Record availability and response results
Present current operational status
Highlight unavailable or degraded services
Maintain historical monitoring records
Separate administrator and operator responsibilities
Provide evidence for investigation and reporting
High-level journey
How the responsibility flows
Onboard
An administrator registers the application, its identity, bilingual names, and approved service-status endpoint.
Monitor
The platform performs controlled health checks against the registered endpoint.
Record
The result, response time, status, and observation time are stored as operational evidence.
Present
Operators view the current condition of monitored services and applications through one dashboard.
Investigate
Failed or degraded checks are examined using their history and application context.
Respond
Operational teams use the evidence to focus investigation on the affected service or dependency.
Key capabilities
Designed for practical enterprise adoption
- Enterprise Service and Business Application onboarding
- Configurable service-status endpoints
- Immediate connection testing
- Central health dashboard
- Availability and response-time monitoring
- Historical status records
- Administrator and operator roles
- English and Arabic experience
- AIS application trust and SSO authentication
- Reporting foundation for service-level analysis
Security and governance
Trust at every boundary
- Users authenticate through the Enterprise SSO Service
- Administrative and operational responsibilities are separated
- Only approved health endpoints are registered
- Access is granted according to role
- Credentials and access tokens are not exposed on dashboards
- Configuration and operational activity remain auditable
- Monitoring does not require unrestricted Business Application data access
Business benefits
Value created
Earlier detection of service interruption
One view across connected applications and services
Faster identification of affected dependencies
Reduced reliance on user-reported failures
Clearer operational responsibility
Historical evidence for investigation and reporting
Improved confidence in service availability
Flagship demonstration
See the digital environment from an operational perspective
The demonstration presents Enterprise Services and Business Applications through one dashboard. A service-health change becomes visible with its response result and monitoring history, showing how operational awareness complements the complete Global Computers portfolio.
Start the conversation
Bring visibility and operational confidence to every critical digital service
Establish one governed monitoring capability for the applications and Enterprise Services on which your organization depends.